tv999 Privacy Policy

1. Introduction

tv999 is Bangladesh's trusted online casino and sports betting platform, providing live casino games, cricket betting, slot games, and crash games to players aged 21 and above. We understand that when you use our platform, you entrust us with personal information, and we take that responsibility seriously.

This Privacy Policy applies to all services offered by tv999, including our website at tv999.one, all associated pages, live gaming features, deposit and withdrawal processes, and customer support interactions. It governs how we collect, store, process, and protect your personal data throughout your relationship with us.

By registering an account, making a deposit, or simply browsing tv999, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2. Information We Collect

tv999 collects only the information necessary to provide you with a safe, legal, and enjoyable gaming experience. We collect data in two primary ways: information you provide directly, and information gathered automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender (used for identity verification and age confirmation — players must be 21 or older)
• Email address and mobile number (for account communications, OTP verification, and support)
• Residential address and district (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna) for compliance and responsible gaming checks
• National ID (NID), passport, or other government-issued document scans for KYC verification
• Payment method details including bKash account number, Nagad account number, Rocket, Upay, or bank card details for deposit and withdrawal processing

Information Collected Automatically

• IP address, device type, and operating system (for fraud prevention and geographic compliance)
• Browser type and version, screen resolution, and preferred language settings
• Pages visited, session duration, game activity logs, bet history, and deposit or withdrawal timestamps
• Cookies and local storage tokens (see Cookies section for full details)

3. How We Use Your Information

The personal data we collect is used strictly for legitimate purposes related to the operation of tv999 and the delivery of our services to players in Bangladesh. Specifically, we use your information to:

• Create and manage your tv999 account, verify your identity, and confirm you meet the 21+ age requirement
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately
• Provide customer support, respond to queries, and resolve disputes in a timely manner
• Detect and prevent fraud, money laundering, underage gambling, and other forms of abuse
• Send you service-related communications such as account alerts, transaction confirmations, and promotional offers you have opted in to receive
• Improve our platform through analytics, understand user preferences, and develop new features relevant to the Bangladesh market

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Payment Data & Financial Security

tv999 processes all financial transactions — including deposits via bKash and Nagad and withdrawals back to your mobile banking accounts — with the highest levels of encryption and security. We understand that financial data is among the most sensitive personal information we handle.

Our payment security practices include:

• 256-bit SSL/TLS encryption for all payment pages and API communications between our systems and payment providers
• Tokenization of payment credentials — we do not store your full bKash PIN, Nagad PIN, or card CVV numbers on our servers after transaction processing
• Regular security audits and penetration testing of our payment infrastructure to identify and address vulnerabilities before they can be exploited

All financial transaction records are retained for the period required by applicable law and internal compliance obligations, after which they are securely deleted or anonymized.

5. Sharing of Information

tv999 does not sell, trade, or rent your personal information to third parties. However, in order to operate our platform and deliver services to you, we may share limited data with trusted partners under strict confidentiality agreements. These circumstances include:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay) who handle the technical execution of your transactions — they receive only the minimum data necessary to complete your payment
• Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi who operate the live casino and slot game engines — gameplay data is shared under strict data processing agreements
• Technology and infrastructure providers, including cloud hosting, analytics, and cybersecurity services that help us maintain a secure and reliable platform — all bound by confidentiality agreements
• Law enforcement, regulatory authorities, or courts when we are legally required to disclose information — we will notify you where legally permitted to do so

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit third parties to use your data for their own purposes without explicit permission from tv999 and, where required, from you.

6. Cookies & Tracking Technologies

tv999 uses cookies and similar tracking technologies to improve your browsing experience, maintain session security, and understand how our platform is used. Cookies are small data files stored on your device when you visit our site.

We use three categories of cookies

• Essential Cookies — required for the site to function correctly, including login sessions, account security tokens, and shopping cart-style game credit tracking. These cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies — help us understand how players navigate tv999, which games are most popular, and where technical issues may be occurring. This data is aggregated and anonymized.
• Preference Cookies — remember your settings such as preferred language (English or Bengali) and display preferences, so you do not need to re-configure them on every visit.

You may disable non-essential cookies through your browser settings at any time. Note that doing so may affect certain features of the tv999 platform, including game session persistence and personalized recommendations.

7. Data Retention

tv999 retains your personal information for as long as your account remains active, plus any additional period required by applicable law or our internal compliance obligations. For most player data, this means we retain your information for the duration of your account plus five years following account closure, to satisfy anti-money laundering record-keeping requirements.

Once the applicable retention period has expired, your data is securely deleted or anonymized so that it can no longer be associated with you as an individual. You may request early deletion of certain categories of data — see the Your Rights section below for details.

8. Your Rights

As a user of tv999, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request.

• Right of Access — request a copy of all personal data tv999 holds about you, including account details, transaction history, and communication logs
• Right of Rectification — request correction of any inaccurate or incomplete personal data we hold about you
• Right of Erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations
• Right to Restrict Processing — request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved
• Right to Object — object to our processing of your personal data for direct marketing purposes; we will stop immediately upon receiving a valid objection

We aim to respond to all data rights requests within 30 days. In complex cases we may extend this by a further 30 days, and we will notify you of the extension and the reason for it.

9. Security Measures

tv999 employs industry-standard and beyond-standard technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security infrastructure includes 256-bit SSL/TLS encryption across all data transmissions, secure data centers with restricted physical access, regular automated vulnerability scanning, two-factor authentication for staff account access, and an incident response plan that meets best-practice standards.

While we take every reasonable precaution to protect your data, no system is completely impenetrable. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users as swiftly as possible and take all necessary remedial action.

10. Age Restriction & Child Safety

tv999 is strictly an adults-only platform. Our services are available exclusively to players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, we require date-of-birth verification and reserve the right to request government-issued ID documents (such as Bangladesh NID or passport) to confirm age.

If we discover that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account. Parents or guardians who believe their child may have registered on tv999 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

tv999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of tv999 following the posting of any changes constitutes your acceptance of those changes. If you do not agree with a revised policy, you may close your account and request deletion of your data by contacting our support team.

12. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tv999 handles your personal data, our dedicated Privacy and Compliance team is available to assist you.